A company’s communications are mainly divd into two categories: communications to customers and communications to employees. SMS, being a simple, fast and iate way to bulk mail masters communicate, is normally by companies to communicate with their customers. Why not also use it to send communications to employees? Many companies that want to optimize their internal communication and make the daily life of their collaborators and workers easier, but also manage any emergencies, choose SMS, but not only. Let’s see in detail what can be the uses of SMS and mobile for human resources.
Employee Communications via Mobile
Improving your company’s internal communication should be one of your goals. In fact, well- and engaged employees and collaborators are usually happier. Being happier translates into greater productivity . Just as you try to establish a continuous, solid and trusting relationship with your customers, the basis of conversational messaging , the same should happen with your employees.
To build rapport with your employees, you to find the right channels for your HR department to communicate with. Mobile services, including email , SMS , and WhatsApp offer a wealth of communication opportunities. These can vary depending on the topic that needs to be covered , the amount of information that needs to be shared, and how quickly the communication needs to be read.
Furthermore, it is important that employee communications facilitates measurement and analytics are in the best possible way from the very beginning, that is, from the hiring phase, and then continue throughout the duration of the contract.
Communications to candidates
Even before communicating adequately with those who already work in the company, SMS can also be usd towards candidates. The advantage is twofold: putting candidates at ease and transmitting a positive image of the company. Sending SMS plays an exceptional role in this sense and can be usd for:
- send a reminder SMS with the exact day and time of the interview immediately after schduling it
- communicate to the candidate the exact coordinates of the company , also adding a short link to Google Maps, to make it easier for him to reach the office
- ask the candidate to confirm the appointment the day before or a few hours before the interview, in order to avoid no-shows.
Learn how Manpower uses SMS to communicate with candidates and efficiently manage interviews.
But communication with candidates doesn’t end there. In fact, it can be useful to send a feedback email to the candidate if the tg data choice fell on another person. Or create a small survey via WhatsApp to evaluate the impression that candidates have had on your company and the management of the hiring process up to that point.
Employee Communications for Shifts and OTP
Using SMS to directly contact employees means simplifying the life of both the HR department and the workers. There are many uses for it. In fact, SMS can be easily adapted to the different needs of the company. Furthermore, even if you already send communications via email to employees, it is advisable to use them in addition to sending SMS. This is to ensure that a communication is read immediately, even if the employee is not in the office or does not immediately have access to their emails.
SMS in HR can be used for:
- reach all employees immediately if important events or emergencies occur (a transport company can use it, for example, to immediately notify drivers of deviations from the usual route of the vehicles)
- Make confidential communications more secure by sending an access PIN or OTP code
- plan shifts and communicate them to employees with weekly reminders (e.g. for shift planning in hospitals and large polydiagnostic centers).
Send communications in case of emergency
Among the types of communications to employees via SMS there are certainly communications in case of emergency . In this case the use of SMS offers multiple advantages because it is possible to communicate massively and immediately with all of your employees and collaborators .