A free half-hour career consultation session with founder Steve Ressler Feedback, writing tips and blogging coaching, and bi-weekly reports on top article metrics If you want to be a part of this prestigious program, it’s easy. All you have to do is send a letter to [email protected] with three blog post ideas, a writing sample, and your resume.
Please use the subject line Featured Blogger
Have any questions? Leave a comment on this post or tweet to @GovLoop. We’re looking forward to your ideas, contributions, and content. We’ll be accepting applications until Friday, September 29. Selected featured bloggers will be notified the week of October 2. Featured bloggers will be asked to write a blog post per week that is drawn from Govloop’s recent report,
The Digital Revolution in Government
Customer Experience.” Click here to download the full report. When we talk about customer service, we’re talking about specific touchpoints or gcash phone number interactions you have with the citizens you serve. For example, if you provide helpful insights over the phone or in a chat session, that’s great customer service.
Technology advances and your agency
Offers more channels for citizens to interact with how to get backlinks government, your team’s focus should shift from single interactions to the entire customer journey or experience, says Megan Eunpu, government account executive at Genesys. That journey might include chat, email, and Twitter interactions with a single person. “It’s the overall experience, and that’s what you want to leave people with,” she says. “Especially if they’re going to use the service again, you want to keep them happy and exceed their expectations.
This change is happening across government
thanks to investments in digital services, increased executive focus on agency customers, and efforts to create a customer experience culture where all empl tg data oyees understand and accept their roles, responsibilities, expectations, and behavioral norms in the customer experience ecosystem. For citizens, they measure government customer experience by how well it matches up with the commercial services they use every day.