Make Effective Use of Digital Notifications information to staff about when a guest is expected to arrive. Meanwhile, notifications can also be sent to guests, providing updates or useful details. The value of sending notifications lies in the timely delivery of information. A guest can be told the latest time they can check in, or a staff member can be told when they need to have a room ready by. Hotel software can be vital for sending internal notifications. Additionally, having your own mobile app is one of the biggest hotel trends and an app can be used to send notifications to a guest’s phone.
Leverage Late Check-Ins As a Revenue Stream
A great way to make late check-ins mutually beneficial is to charge a little extra for the option. This still allows guests to benefit from the service, but your hotel gains something from these bookings, too. Charging extra for late check-in hotel services can improve the financial health of your business. In a competitive industry, it is worth making the most of all of the available revenue streams.This data-driven approach ensures your re-engagement efforts resonate with each guest segment, increasing the effectiveness of your campaigns.
Personalization for Old Bookers with the Right Tools
The secret to reengaging with your existing guests is delivering the right message at the right time. And for this, you need the right tools. A CRM like Bookboost allows you to identify all these guest segments, understand their preferences, and use all the data to create and deliver these campaigns. Moreover, you will track their germany email list performance and understand which ones work best, so you can repeat them. Remember, guest loyalty is key to your business’s profitability. Ignoring it and not reengaging with old bookers will have a negative impact on your property.
A hotel CRM can do more Read this article
From zero to hero: 4 ways a hotel CRM can level up your marketing efforts. Reengaging past guests is crucial for maximizing hotel profitability and sustaining bookings. Implementing creative campaigns tailored to their preferences can rekindle interest and drive new reservations. Follow these strategies to effectively reconnect with your loyal guests and achieve your desired business goals.
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Platforms (CDPs) Impact Hotel Operations & Results In this whitepaper, you’ll learn how a Customer Data Platform (CDP) can transform hotels’ operations, engage with guests, and drive long-term success, whether managing a boutique hotel or a large chain. Click here to download the whitepaper “How Customer Data when thinking about this pitch Platforms (CDPs) Impact Hotel Operations & Results“. More Tips to Grow Your Business Revfine.com is a knowledge platform for the hospitality & travel industry. Professionals use our insights, strategies and actionable tips to get inspired, optimise revenue, innovate processes and improve customer experience.
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Revenue Management, Marketing & Distribution, Hotel Operations, Staffing & Career, Technology and Software. Engaging and enticing messages that portray interesting benefits and offers are key to delivering campaigns with high line data conversion. Read also: 6 tips to fix your hotel’s email marketing and increase conversions Here are 5 effective campaigns you can implement to re-engage your old bookers. It becomes even better if you add an extra gift or surprise for them that will make them talk about you. You will make past guests feel valued, leading to a higher chance of their return.
