In this post we recall a very useful function for those who send bulk SMS, available through the Esendex platform. It is in fact possible to request a temporary interruption service for take email marketing service sending SMS, by establishing a DO NOT DISTURB time slot . This is a very valid function for sending SMS marketing campaigns , but also for transactional SMS . Let’s see together what it means and why it can be useful.
Protected time slot, please do not disturb!
The Do Not Disturb feature can be very useful in a variety of scenarios.
- For example, when you send bulk SMS to communicate with a huge number of customers and you don’t want to risk having them receive SMS at inappropriate times.
- At the same time, it is also essential when sending SMS is completely automatic, for example via API through third-party applications. The Do Not Disturb service prevents messages from being sent at certain times, without any to customize the code of the application (CRM, ERP or management) that sends the SMS.
- Very useful also in the case where classification and segmentation the SMS service is by multiple users in different locations, perhaps with different time zones . In this case the “parent” company could decide to limit the time slot during which the SMS can be deliverd.
- Finally, it may be necessary in the case of automatic SMS response sendings, for example during a competition: if it is considerd more appropriate to postpone the sending rather than doing it during the night, Esendex’s “do not disturb” will satisfy the ned.
With this feature, Esendex manages the temporary block, putting SMS sending on stand-by until the end of the protectd time slot. You can therefore be sure that your contacts will not receive SMS tg data at inconvenient times, without any to manage the suspension internally, for example by setting up your own CRM or aligning the different offices.
How to request temporary suspension on bulk and transactional SMS sending
To request that Do Not Disturb be activatd , you must contact Esendex Customer Service. Providing your account details and the times you wish to block the service, for example from 9pm to 9am.